Booking Terms & Conditions

Last updated: 7 April 2026

Upon making a booking to stay at the holiday accommodation known as Coed Llydan (“Property”) (“Booking”), you are deemed to have accepted these terms and conditions (“Terms”) which will form a contract between “You” and “Us”.

You agree that:

You have read these terms and conditions and agree to be bound by them
The lead name on the Booking is the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms on behalf of all persons in the Booking.
You consent to our use of your information in accordance with our Privacy Policy
You and all members of your party are over 18 years of age.

1. Booking and payments

1.1 In order to confirm your Booking, you must pay a 25% non-refundable booking deposit as required (or full payment if booking within 60 days of the date of your booking start date). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking.

1.2 Your Booking is confirmed and a contract exists between you and us when we receive payment of the deposit and send you a booking confirmation email. This Booking confirmation email will be sent within 48 hours and will contain the details of your Booking. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email ([email protected]). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.

1.3 Once the 25% deposit has been paid, the full balance payment will be due 60 days in advance of your check-in. A reminder to pay your balance will be sent to you one week prior to this date, where applicable, by email. You will need to pay your balance online with the information provided.

1.4 If you do not pay the balance payment by the due date for payment or at the latest within 5 days of this date, then with regret, we will cancel your Booking and terminate our contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below.

1.5 From time to time, we may make optional add ons and upgrades available for purchase during your stay. Unless otherwise specified in writing, payment for these shall be due in advance and at the time of ordering, and shall be made via the method designated from time to time by us (such as bank transfer/BACs/via a payment link).

1.6 Prices are given in pounds sterling. Costs incurred may be different if you make payments by converting from another currency.

1.7 Card payments are processed via Stripe who provide merchants services facilities.

1.8 Booking details are managed and processed by property management system Bookster.

2. Cancellation by You

2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email ([email protected]) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable, as it covers costs incurred and services provided to enable your Booking.

2.3 All bookings are non-amendable and non-refundable within 60 days of your check-in date. If you need to cancel your booking within 60 days, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to [email protected].

2.4 If you need to cancel your booking at a date 60 days or more in advance of your check-in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit.

2.5 If extreme weather or other unforeseen or personal circumstances (including illness or the passing of humans or dogs) prevent you from reaching the Property, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in this clause 2. We strongly recommend that you take out an appropriate travel insurance policy which covers this eventuality. It is your responsibility to ensure that any insurance you choose provides adequate cover for your specific needs.

2.6 If you fail to check in on your booking start date then your Booking will be cancelled and no refund will be due.

3. Amendments to your booking, requested by you

3.1 Amendments to your Booking can only be made more than 60 days prior to the check-in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability.

3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase in price and refunded to you in the case of a decrease (e.g. amending your booking from low season to high season).

3.3 If, for any reason, you choose to end your stay at the Property before your Booking end date no refund or compensation shall be payable for the unused days of your Booking.

4. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party for your holiday. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.

5. Changes and Cancellations by us

5.1 We reserve the right to make any changes or amendments to any booking at any time.

5.2 In exceptional circumstances it may be necessary for us to make a significant change to or cancel some or all of a booking. Where this occurs, we will endeavour to contact you as soon as possible.

5.3 Where a booking is curtailed or cancelled, we shall offer an alternative booking or to provide a refund (at our discretion), but we will have no further liability to you. We are not obliged to provide any further reimbursement or compensation. Any refund for a curtailed stay will be pro rata for the period of the stay that did not occur.

6. Your Responsibilities

6.1 You must behave in a proper, appropriate and legal manner whilst staying at the Property with due respect to the owners, any staff and contractors, the Property and any other guests and their belongings. The Property cannot under any circumstances be used for partying, playing loud music or general nuisance behaviour. If any guest behaves inappropriately or improperly (of which we will be the final judge), or illegally, we reserve the right to ask the guest and their party (at our discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.

6.2 Bookings may not be resold, transferred or sublet.

6.3 We only supply the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose.

6.4 If bringing dog(s), you must comply with clause 7 (Dog rules) at all times.

6.5 Except by prior arrangement confirmed in writing, only the number of persons specified on a Booking confirmation may occupy the Property. We reserve the right to refuse admittance or revoke a Booking if this condition is not observed.

6.6 There is no smoking permitted anywhere at the Property.

6.7 You are responsible for informing us of any losses or damage to the Property as soon as possible. Please note that you will be liable to pay us for any losses or damage to the Property caused by you or a member of your party (except reasonable wear and tear).

6.8 You must not use any internet or broadband connectivity for illegal or immoral purposes.

6.9 Your check-in time is 3pm and check-out time is 10am, unless otherwise agreed in advance in writing.

6.10 You must leave the Property in a reasonable condition and as you found it on your departure day. This includes picking up any dog waste and ensuring it is free from pet hair and paw marks.

7. Dogs rules

7.1 You may bring a maximum of two (2) dogs provided these are included in your Booking or authorised subsequently with our prior consent in writing.

7.2 If you exceed the number of allowed dogs, we have the right to refuse you to stay at the Property, and/or may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.

7.3 From time to time, there may be a charge applied per dog staying for a Booking. Where this is stated at the time of booking, it will be applied to your Booking during the booking process or prior to granting our written consent to changes to your Booking to include dog(s) where relevant. If you are bringing a registered assistance dog with you to provide disability assistance, please notify us prior to making a booking by email and we will waive this charge for the relevant dog.

7.4 Any dog(s) brought to the Property must be in good health, fully vaccinated and (for unneutured females) not in season.

7.5. Dogs must be supervised and under control at all times. They must not be left alone at the Property, unless crated. The garden of the Property, while enclosed, is not intended to or guaranteed to be secure. Dog owners must exercise due diligence at all times, especially in respect of hazards near the Property such as roads and rivers. Guests should be aware that the Property is located in a large and wild landscape, unfortunately lost, escaped or roaming dogs are often not found. We accept no responsibility for the safety of your dog.

7.6 The Property is in a rural area and surrounded by working farms with livestock. We take the welfare of our own and our neighbours’ livestock very seriously. We have a zero tolerance policy for livestock worrying or attacks. If this occurs, we reserve the right to require guests to leave the Property immediately. This would be without the right to any refund. Further, as required by law, you would be liable to compensate the livestock owner for any loss or damage caused.

7.7 You must ensure that your dog does not damage the Property during the stay. You will be liable for any damage caused by your dog. Any damage is to be reported to us immediately. Any additional cleaning required may incur an additional charge.

8. Security deposit, damage and additional charges

8.1 We reserve the right to take a security deposit of £200 for any Booking. Deposits are taken by way of a credit/debit card and are refunded once all keys are returned and the Property is checked over for damages.

8.2 A surcharge of £150 may be made (at our discretion) for each and any of the following:

8.2.1 Replacement of locks and/or keys, due to keys being lost or not returned
8.2.2 Evidence of smoking being discovered in the Property (including its grounds)
8.2.3 The Property being left in an unreasonable state on departure, so as to (at our absolute discretion) require additional specialist cleaning (for example upholstery cleaning to remove a stain) or an excessive amount of time to return the Property to its previous state.

8.3 Damages to the Property or contents must be paid in full by you. In the event of any breakages or damage discovered whilst your stay or after you vacate, we will notify you by e-mail or telephone immediately or within 10 days of your departure, providing a detailed breakdown of the damage and where possible a cost of rectification. Where possible, photographic evidence will also be supplied.

9. Special requests

If you have any special requests (for example anniversary gifts, dietary requirements, allergy, travel cots, etc), please let us know at the time of booking. If these are possible, we will confirm this in writing. However, we cannot guarantee that they will be met and we will have no liability to you if they are not.

10. Post and deliveries

The Property is on the edge of a working farm and, while it stands separately from other buildings, it does not have its own dedicated postal address. With our prior consent, it may be possible for deliveries to be made to other parts of our property. No liability is accepted for missing post or deliveries.

11. Hot tub

11.1 The wood-fired hot tub is provided for guest use at their own risk. Guests must follow all instructions provided for safe operation and are responsible for heating, maintaining and using the hot tub correctly during their stay.

11.2 While we do provide guidance on how to use the hot tub, we are not able to pre-heat it or light the fire for guests. We do not guarantee that the hot tub will reach a desired temperature within a specific timeframe. No compensation is payable or refund will be offered if guests are not able to operate it.

11.3 Children and dogs must be supervised at all times around the hot tub, particularly as the boiler gets hot. Dogs must not enter the hot tub.

11.4 The hot tub must not be used under the influence of alcohol or drugs. Guests must ensure the fire is managed safely and fully extinguished after use.

11.5 We accept no liability for injury, loss or damage arising from use of the hot tub. Any damage caused through misuse may result in additional charges.

12. Services and amenities

12.1 We reserve the right to add, change or remove any services and amenities without prior notice.

12.2 We cannot be held responsible for failure or interruption of services within or outside of the Property including, but not limited to, utilities (such as electricity, water, drainage or broadband/Wi-Fi), EV charging and heating. No reimbursement, refund or compensation shall be payable in the event of issues with services, including where these prevent use or enjoyment of the Property.

12.3 In the event you notify us of an issue or disruption to an amenity provided at the Property, such as the failure of an appliance, we will use reasonable efforts to rectify the issue within a reasonable period of time.

12.4 We or our subcontractors have the right of access to the Property at any time, for the purpose of inspection of the Property and to carry out any essential repair or maintenance work.

13. Complaints and concerns

13.1 We always aim to provide the best possible holiday experience. If you have any complaints or concerns during your stay, you must immediately notify us during the stay itself (and no later than 24 hours after the issue arises) so that we have the opportunity to resolve the problem at the time.

13.2 If you do not follow this procedure, there will be less opportunity for us to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.

13.3 Remedies for your concerns or complaints may include things such as revising our website for inaccuracies and identifying if future improvements to the Property.

13.4 We shall not have any liability for any complaint submitted after your Booking has ended.

14. Information & Accuracy

14.1 The information and prices shown on this website are varied from time to time and may change between the time you first view the Property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, information about the Property (including the features and extras available) may be incorrectly described and/or priced. If we discover there is a material discrepancy after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

14.2.1 proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;
14.2.2 subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded; or
14.2.3 cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

14.2 Sometimes errors occur, so we reserve the right to amend pricing at any time. When you book your holiday, we’ll send you a booking confirmation. If any price on your booking confirmation, our website, our advertising or our booking systems is wrong, a booking made based on that price won’t be valid. We will give you the option of reconfirming your booking at the correct price or cancelling it and refunding you.

14.3 Any discounts and promotional codes promoted are subject to change, expiry or refusal at any time. We reserve the right to change or refuse the details of promotions without notice. Any valid promotions and discounts are added to the order before payment when booking. We cannot apply discounts or promotional codes for bookings after the order has been placed.

15. Limitation of liability

15.1 Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from our negligence or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us or any liability that cannot by law be excluded.

15.2 Subject to the above, we shall not be liable for:

15.2.1 any theft or damage to your personal belongings,
15.2.2 any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses
15.2.3 Any failure or delay in performance of our obligations which results directly or indirectly from any cause or circumstance which is beyond our reasonable control, including (but not exclusively) act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade.

15.3 Other than in relation to death or personal injury caused by our negligence, or any other liability that by law cannot be excluded or restricted, our liability to you in relation to these conditions is limited to the greater of:

15.3.1 £1,000; and
15.3.2 the value of the relevant Booking made with us.

16. Taxes

16.1 The booking of the Property is not currently registered for VAT, so no VAT is payable. If VAT were to become payable, it would be included in the advertised holiday rental price. If the rate of VAT were to change between the date of the Booking and the date of the stay, we may adjust the price that you pay to account for any additional VAT due (unless you have already paid for the Booking in full before the change in the rate of VAT takes effect).

16.2 While not yet in effect, there is governmental discussion of introducing a per person per night visitor tax in Wales. If introduced, it would be payable on top of the Booking price from the date it takes effect.

17. No security of tenure

The Property is occupied as short stay accommodation with a maximum continuous duration of 28 days. On this basis no rights of tenancy are created, they are exempt from any security of tenure. We reserve the right to access the Property or terminate your stay at any time without prior notice if necessary.

18. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Terms & Conditions.

19. Validity clause

In the event that a court finds that a condition in these Terms & Conditions is deemed illegal or void, the illegal or void provision will be severed and the remainder of the Terms & Conditions, will continue to be valid and have full force and effect.

20. Force majeure

If we are prevented or delayed from complying with any of their respective obligations under these Terms & Conditions or a contract for a Booking due to events or circumstances beyond our reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, epidemic, pandemic (including Covid-19), environmental disaster, any national/local/regional government restrictions.

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